Most agencies manage your ads. We manage your inventory. Most brands buy on gut feel. We buy from the forecast. Every stockout looks sudden. We see it 12 weeks ahead.

• SKU-level monthly forecasts by channel, not a category-level guess
• Raw model forecast against planner-adjusted forecast, shown side by side, so nothing is silently overwritten
• Forecasting that factors in ad spend, upcoming promotions and other demand signals — not sales history alone
• Reorder points and safety stock modelled against real supplier lead times and demand variability
• Every forecast scored for accuracy against what actually happened, tracked over time
• Scenario planning for launches and demand spikes before you commit cash

The system runs the forecast math on every SKU, every night. A dedicated planner reviews it before it becomes a purchase order — because a model doesn't know you just lost a supplier, or that marketing is pushing a promo it has never seen.

• Freight mode — ocean, air or ground — balanced against cash position and stockout risk, not picked on price alone
• Forwarder and broker coordination for timelines and documentation
• Customs and compliance handled so shipments don't sit at port
• Inbound tracking from sailing to delivery appointment
• Lane and carrier cost analysis, with consolidation flagged automatically

The system compares freight costs across every carrier in seconds and flags consolidation opportunities automatically. The people own the calls that actually move money: which mode to ship on, which forwarder to trust with a deadline.

• 3PL and warehouse selection, then ongoing management of the relationship
• Storage cost review and optimisation
• Inbound scheduling and receiving-accuracy checks
• Real-time inventory sync across every warehouse and channel — on hand, available, reserved, in transit
• Bin-level tracking and cycle counting
• Routing logic deciding which warehouse fulfils which order

We keep inbound and outbound at your 3PL and AWD warehouses moving smoothly, and plan stock replenishment to Amazon, TikTok and other platforms based on sales velocity. Your SKUs stay in stock at the FCs without triggering overstock or excess storage fees.

• Marketplace settlement reports matched to orders, refunds and payouts across Amazon, Shopify and TikTok
• Audits against each platform's published rate cards, catching overcharges, duplicate fees and incorrect size-tier charges
• Payout-to-bank reconciliation, with missing or delayed payments chased down
• Cost of goods matched to purchase orders, landed costs and freight invoices, so margins reflect what you actually paid
• Inventory reconciled across your warehouses, marketplace fulfilment centres and in-transit stock, with variances investigated
• Supplier invoices checked against POs and received quantities before payment is released
• Monthly reconciliation reports and a clean, accountant-ready data export

The system matches every order, fee, refund and payout across every channel, and flags the moment the numbers don't reconcile. A finance lead investigates each variance and decides whether to dispute it, correct it or write it off. Software finds the gap; it can't call the marketplace, challenge a supplier invoice or sign off your books.

• Refund and replacement processing, never auto-approved — nothing goes out without your authorisation unless you say otherwise
• FBA reimbursement recovery: missing inbound units, items lost or damaged in Amazon's warehouse, removal-order reimbursements, and fee audits against Amazon's own size-tier rules
• Reverse logistics decisions — restock, refurbish or dispose — based on the actual economics
• Inbound shipment reconciliation

When a shipment goes missing or an FC under-receives, we file the claim with POD from the destination warehouse and push it through to a refund. Most sellers never chase these cases, and third-party agencies take 15–20% of whatever they recover. Hand us your full supply chain, and recovery comes at no extra cost.